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Frequently Asked Questions
Frequently Asked Questions

Common questions regarding Brand Expand Software

Updated over 2 weeks ago

What is Brand Expand?

Brand Expand™ helps online sellers increase traffic and sales for sellers on Amazon, Walmart, Target, Etsy, eBay, Chewy, Shopify, and other eCommerce channels through promotional campaigns, marketing research, and proprietary KPI tools.

How does it work?

Sellers setup their launch campaigns in Brand Expand with the goal of driving external traffic to their listings to grow sales velocity and marketplace SEO. The launch is then presented to our buyer network where shoppers unlock deal coins or exclusive promotion codes for purchasing and providing valuable product feedback.

How large is your customer network?

While our network of shoppers is always growing, we service 50k to 100k unique buyers on a monthly basis resulting in 500k-1M total monthly visits to our deal site.

Where do customers come from?

Sorry, our deal network is kept private for client confidentiality with new users coming from community groups, social ads, and organic traffic.

What are review requests?

If you enable review requests on your launch we will notify the customer after they’ve received the order asking for an honest product review. Reviews are never required, never incentivized, and never influenced in any way. This feature is limited to specific marketplaces, and an additional fee will be added to your launch cost.

Is it compliant with my marketplace?

We offer multiple launch campaign types and various ways to drive customers back to your product listings. Since we service many marketplaces, which are evolving every day, it is up to the user to determine which methods comply with their respective marketplace. Rest assured any compliance-related matters are taken seriously and we are always adapting to build the safest, most effective solution for our sellers.

Will my campaign be successful?

While we cannot definitively say how effective our software will be, since every product, listing, campaign, and user is unique, most users report a 2-15X ROAS when using our software. These results were compiled using a comprehensive case study consisting of data across 1,000 product launch campaigns.

Do you guarantee rank improvement?

Results are never guaranteed and are heavily impacted by product category, launch size, launch duration, and campaign type. Users are encouraged to do thorough keyword analysis before setting up their launches to understand what it takes to compete in their space.

Is Brand Expand available in Canada or the UK?

Brand Expand's services are currently available for US marketplaces only.

Will customers be able to leave feedback after the redemption?

Customers are required to leave product feedback in order to unlock their perks. This is included with all launch types and will show in real-time in your account.

Will there be an order ID report at the end of the redemption?

In the Orders tab of your dashboard, you can access all essential details related to your orders. This includes information such as the Order ID, launch number, buyer's name, order status, and more, giving you a comprehensive view of your order activity to cross-reference with your seller account if you wish.

Does the person do an activity before buying?

The type of launch you select determines the process. Upon submitting your launch, you'll be presented with two options: Organic and Link. You can learn more about how each works here. If you're aiming for users to engage in more organic activity before purchasing, the Organic option is likely the best choice. With this option, users are instructed to search for your product using 3-5 keywords from the title you provide. Since they may not find it immediately, they often browse for a while before making a purchase.

Additionally, buyers need to interact with your product listing to complete the required listing feedback survey before purchasing.

Can you dilute the high conversion rate of ransomware traffic by just going to the listing?

Access to our site requires users to create an account in order to view product search details. Additionally, we implement security measures like IP cross-referencing and monitoring for suspicious behavior to help minimize inorganic traffic, ensuring a high buyer network health.

Have you ever seen a suspension because of using Brand Expand?

It is always up to the seller to decide what works for their goals and risk tolerance. It is your responsibility to review marketplace TOS and decide what is best for your brand. We have not seen any suspensions from using Brand Expand from the years of being in business.

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